Teaching CoursesOPSM 901 Operations Management (EMBA)OPSM 502 Operations Management (MBA)OPSM 301 Operations ManagementOPSM 636 Service Operations Management (MBA)OPSM 405 Service Operations ManagementOPSM 350 Service, Pricing, and Revenue ManagementOPSM 506 Supply Chain Management (MBA)OPSM 305 Supply Chain ManagementTeaching CasesNationsBank Reinvents the Phone Channel: The Design Decision (A), INSEAD Case 1998 (with P.T. Harker).Vestel: Improving Distribution Management and 3PL Relationship, Koc University GSB Case, 2004 (with B. Tan)Turkish Airlines: Balancing Growth, Profitability, and Quality, 2010 (with B. Tan)