CASE WESTERN RESERVE UNIVERSITY, Weatherhead School of Management, Cleveland.

Ph.D. Degree in Operations Research; November 1998

Dissertation Topic:  “Idling rules for queues with preferred customers”

Dissertation Advisors: Dr. Apostolos Burnetas and Dr. Hamilton Emmons

MIDDLE EAST TECHNICAL UNIVERSITY, School of Engineering, Ankara, Turkey

Bachelor of Science and Master of Science in Industrial Engineering, May 1990 and January 1993

MS Thesis Topic: “Normalization Constant Based Exact Algorithms for Queueing Networks”

Thesis Advisor: Dr. Çağlar Güven